Sleepy Cotton is very proud to say that we have one of the lowest return rates in the United States. Our average return rate is below 0.1% which is unheard of. For most industries, the average return rate is above 30%.

However, if you decide to return your products, we’re here to help. Please make sure to follow our return policy below.

Our policy lasts 30 days. If 30 days have gone by since your purchase date, we, unfortunately, cannot offer a refund or exchange.  

To be eligible for a return, your product(s) must be:

• Unused and in the same condition as received
• In the original packaging

To complete your return, we require:

• Your return tracking number
• A receipt or proof of purchase

• Fill out our return request form
• Pack your product(s) using the original packaging
• Send the package back to us and let us know your tracking number by emailing our team at: support@sleepycotton.com 
• Once we receive your package, we will inspect the product(s) and make sure they are not used
• Once confirmed, we will issue you a refund. The refund portion of the process usually takes a few days.

Though we only accept returns on our items in new condition, we do not resell returned items. Instead, we donate them to local organizations.

We cannot accept used products. If you send us products you have already used, your return request will be rejected and products will be returned to you.

• You will be responsible for paying for your own shipping costs for returning your item
• Shipping costs are non-refundable
• If you receive a refund, the cost of return shipping will be deducted from your refund

To return your product(s), please mail your package to:

405 State Highway 121 Bypass,

Suite A250

Lewisville, Texas, 75067

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you don’t send us your return tracking number, we won’t be able to process your return request.

Once your return package is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you have not used the product(s), your request should be approved, no problem.

If you have not used the returned item, your return request will be approved. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

We cannot accept already used or tested products. If you send us already used or tested products, your return request will be rejected and products will be returned to you. No refund will be issued.

If you haven’t received a refund yet, first check your bank account again and let us know. The refund process may take up to 15 business days to officially post.

If you do not receive the refund within 15 business days, please contact us at support@sleepycotton.com. We will double-check the status for you.

Once an order is placed, WE WON’T BE ABLE TO MAKE CHANGES TO YOUR ORDER. Your package will ship as originally instructed.

• We won’t be able to change the address
• We won’t be able to change the quantity
• We won’t be able to add or remove items

This is one of the favored online theft strategies widely used by scammers. Due to this, we don’t accept order cancellation requests. Once an order is placed, WE WILL NOT BE ABLE TO CANCEL IT. Your package will ship as originally instructed.

• We don’t accept cancellation requests
• If you decide that you don’t need the product, you will need to return it following our return process

It’s extremely rare for your package to go missing. However, if it happens, please let us know within 5 business days at support@sleepycotton.com.

• Please fill out our lost package claim form
• We will thoroughly investigate the case for you. We will need to:
• Confirm your address
• Receive a UPS or USPS lost package claim number from you
• Once your lost package claim has been processed, we will send you a gift card (exact amount as your original order placed)

With the increasing number of worldwide online theft cases abusing lost package policies, we have decided to apply a very strict NO REFUND policy for lost package claims.

• If your lost package claim is processed, we will send you a gift card (exact amount as your original order placed)
• No refund will be issued
• No replacement package will be sent

If your lost package claim is processed, you will receive a gift card from us (exact amount as your original order placed). When using it to place your new order, let us know so that we can double-check your address to ensure successful delivery.

If you want us to include specific delivery instructions, please let us know.

To return your product(s), please mail your package to:

405 State Highway 121 Bypass,

Suite A250

Lewisville, Texas, 75067

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions, please reach out to our support team at support@sleepycotton.com.

Thank you!